PUK

[success]

@CS_AgentI need urgent  help with PUK code

[stonechucker]

@austinhuang, please stop posting this.  You are not sent to the back of the queue, by it does delay the moderator team in getting proper information as there are multiple messages to sift through.

[srlawren]

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@success wrote:

What kind of a mobile company respond to urgent customer service issues in 48hours

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@success this kind.  FYI Issues are handled in first in first out order, not by urgency.

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[success]

What kind of a mobile company respond to urgent customer service issues in 48hours

[success]

Am using an Iphone

[Dunkman]

@success

Which phone are you using?  If your phone is Samsung, you sometimes can directly contact Samsung for PUK code.  Either via online chat or phone.  

If not Samsung, you will likely need to wait for moderator response unfortunately.....

[austinhuang]

Response time could stretch to 48 hours. Also you can only send 1 message or you get sent to the back of the queue.

[success]

@CS_Agentno one respond to me  at the private message

[austinhuang]

Ask a moderator (Can take up to 48 hrs, 1 message at a time) with your number + account PIN.  If you do not have access to your PIN#, you can provide 3 elements of the following information: Date of Birth, Address with Postal Code, Home or business contact number, Commonly called numbers or text messages (SMS), Last top-up amount and the date, the Last booster purchased and the date or Email address.

See https://productioncommunity.publicmobile.ca/t5/Getting-Started/PUK-code/m-p/264711

[KMG]

If you can't find your PUK code, you need to send the Moderator Team a private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...