12-08-2022 02:15 PM
12-08-2022 03:30 PM
To have access to an agent, just either send a private message to CS_Agent
Or use the Chat Bot Simon to get a service ticket started, like I said earlier 😉
They'll send you that code you need.
12-08-2022 03:14 PM
@Isabelled1 just use the link I posted above, or message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
12-08-2022 03:09 PM
How do I have access to an Agent?
12-08-2022 02:47 PM
@Isabelled1 wrote:It is written: Locked SIM
@Isabelled1 for "Locked sim", please open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
12-08-2022 02:43 PM
You'll need to get that code from a Public Mobile Customer Support Agent then.
Either send a private message to CS_Agent or use the Chat Bot Simon to get a service ticket.
12-08-2022 02:36 PM
It is written: Locked SIM
12-08-2022 02:16 PM
@Isabelled1 what was the exact error messages? There are different PUK and need to be dealt with differently
If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased
If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
If the message is "SIM network unlock PIN" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)