PUK code

[Cindy129]

I bought a sim card and install in my Samsung Galaxy 7. It asked for the PUK code to unlock the sim card. Where can I get the PUK code?

[CannonFodder]

@Cindy129  And if, as others have mentioned, the phone needs an unlock code, make sure to have your IMEI number handy for when you request that unlock code. That info is available either by checking in Settings/About Phone, or dialing *#06# on your keypad.

[geopublic · Accepted solution]

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@Cindy129 wrote:

I bought a sim card and install in my Samsung Galaxy 7. It asked for the PUK code to unlock the sim card. Where can I get the PUK code?

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@Cindy129  Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!

[ChuckYeah]

@Cindy129 You can also contact Samsung vs online chat, but it takes longer. Try your old provider first as @Staliger  recommended

[Staliger]

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@Cindy129 wrote:

I bought a sim card and install in my Samsung Galaxy 7. It asked for the PUK code to unlock the sim card. Where can I get the PUK code?

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@Cindy129 Seems your phone is locked. Contact your previously phone service for PUK number.

Also, depends on which type of PUK that you need. The PUK of your sim card can only be obtained by opening a moderator ticket through https://publicmobile.ca.ada.support/chat/

If phone looks for SIM Network Unlock PUK, your phone is not unlocked. You would need to contact the original carrier.