PUBLIC eSIM QUESTION

[ipro31]

Hi everyone,

I understand initially a Public eSIM might be free but if I keep changing phones does Public require me to pay $5 each time to get a new eSIM?

I'm comparing this situation to Freedom, with Freedom I understand it's free every time to get a new eSIM.

[Handy1]

@ipro31  No just log into the app with new phone and get new eSIM and you will get credit back at check out if not contact support and they will credit it the money back for you . 

[softech]

@ipro31 

you can get a replacement for FREE

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

[hTideGnow]

hi @ipro31 

replacement esims are free.  The app might be smart enough not to charge you when you asked for new esim.  But if it charges you, pay first and support agent will reimburse