Community

omorphi · ‎05-23-2023

How may I change my community name?

softech · ‎05-24-2023

@omorphi you cannot change it yesterday and it looks like you can change it today yourself with the new Community update. On the profile, there is a nickname field you can update

esjliv · ‎05-23-2023

@hTideGnow wrote:
HI @esjliv true,changing email on the old Community first

I just curious after the change, do we need to wait long to create a new Community account reusing that old email address.

@hTideGnow - as soon as you change the email on a community account, the previous email is available to be used on another community account. It is pretty much right away.

hTideGnow · ‎05-23-2023

HI @esjliv true,changing email on the old Community first

I just curious after the change, do we need to wait long to create a new Community account reusing that old email address.

esjliv · ‎05-23-2023

@hTideGnow - It is just an option. OP can change the email to another email (if they wanna or able) on the existing community account.

hTideGnow · ‎05-23-2023

HI @esjliv but the problem is, if OP uses the same email on the current Community account, he cannot use the same email on the new Community account.

esjliv · ‎05-23-2023

@omorphi - or just created a new one and use the new profile. Remember to keep the email the same as the community account as the My account for possible rewards and connections.

hTideGnow · ‎05-23-2023

HI @omorphi

only CS agent can help to change the Community name. So, please submit a ticket for agent to assist with that

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

LitlLdy · ‎05-23-2023

@omorphi wrote:
How may I change my community name?

@omorphi , only a CSA can change your community name! Sorry. You would need to submit a support ticket & ask them nicely to do it for you. 🙂

Click here to get started and type Customer Support Agent, then select Contact Us, then select the topic that matches your request.

Watch for a response back from a CSA in your Community private mailbox at the top right of this page which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Edit: Don’t type “Change community username” or it will say “Unfortunately, Community usernames cannot be changed. 😥” I tried it & that didn’t work! So please type “Customer Support Agent”, Select Contact Us, Select “Other”, Select “Click here to submit a ticket “.