@DennyCrane No, since May 20th, my phone has not been able to make outgoing calls or receive incoming calls despite still having minutes in my plan. Text and data service still work fine. I checked whether or not it was a SIM card issue or a device issue, so I put my sim in another mobile phone to test it out. It worked, so I've been using it for calling purposes. However, since yesterday, this phone has also been unable to make calls anymore. I've submitted a ticket 3 weeks ago explaining my issue, and the CS agent said it was related to PM phasing out 3G network and plans. They proposed switching plans, but 3 weeks ago my temporary solution was still working so I didn't bother changing plans. Also, the new 15$ 4G plan didn't exist yet, so the cheapest was 19$ 4G plan, which I didn't find to be suitable.
Now my temp solution isn't working anymore so I assume it is actually a 3G phasing out problem instead of a device/sim card problem, so I want to switch plans. I contacted another CS agent again to try to migrate my plan to the newly added 15$ 4G plan:
At first, the agent gaslights me by saying I'm actually on a 35$ plan and therefore cannot help me downgrade to a plan of less than 35$
After seeing the pictures I sent proving that I am indeed on the legacy 15$ plan, they apologize, saying that it was a system glitch, and say I have to pay 15$ upfront if I want to change it right now.
I told them that it doesn't make sense that I'd have to pay for service that hasn't been working, but they refused to help me migrate for free right now.
I applied for change of subscription on renewal as @yummyhee suggested, but it doesn't feel fair...
It's true I'm nearing the 100 minutes, and that's because I've been using my other phone, but that's not the reason why I can't make calls, since I still have my holidays gifted add on minutes.
