@Speightful wrote:
@gblackma wrote:Do what is described above/below. And please share the response from PM if you can. Thanks.
@ChuckYeah wrote:@Speightful This is a glitch that has happened to others in the past. Sorry, you are one. You can send a support ticket to @CS_Agent and they will fix it for you.
Unfortunately, you may be without service until sometime tomorrow.
To contact a moderator, create a support ticket:
Explain your issue to SIMON, seen below:
Use as few words as possible to allow the BOT to understand (e.g. no service, can't send texts, can't call out or no data). Answer Simon's questions until you get here:
Spoiler@CS_Agent will respond to your concern through the community's private messaging system, usually within 48 hours.
Watch for this indicator of a private message from a moderator.
Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team
About @Moderator_Team
Moderator Hours: Monday-Friday: 8AM- 12AM EST; Saturday & Sunday: 8AM-10PM EST
This is their response. 🙂 It looks like they are taking care of the situation. Weww. So thankful!
Hi there, Thanks for the information provided. I have now reviewed that your plan has partially renewed. Looks like $20 have been withdrawn from your balance. Before I fix this problem, may I ask you if you'd like to continue with the $50 plan or you were actually trying to change it to a different one? Looking forward to your reply. Sincerely, José Public Mobile Moderator Team
Thanks for your update. I wonder why the Moderator is asking if you'd like to continue with the $50 plan or you were actually trying to change it to a different one?
@gblackma wrote:Do what is described above/below. And please share the response from PM if you can. Thanks.
@ChuckYeah wrote:@Speightful This is a glitch that has happened to others in the past. Sorry, you are one. You can send a support ticket to @CS_Agent and they will fix it for you.
Unfortunately, you may be without service until sometime tomorrow.
To contact a moderator, create a support ticket:
Explain your issue to SIMON, seen below:
Use as few words as possible to allow the BOT to understand (e.g. no service, can't send texts, can't call out or no data). Answer Simon's questions until you get here:
Spoiler@CS_Agent will respond to your concern through the community's private messaging system, usually within 48 hours.
Watch for this indicator of a private message from a moderator.
Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team
About @Moderator_Team
Moderator Hours: Monday-Friday: 8AM- 12AM EST; Saturday & Sunday: 8AM-10PM EST
This is their response. 🙂 It looks like they are taking care of the situation. Weww. So thankful!
Hi there, Thanks for the information provided. I have now reviewed that your plan has partially renewed. Looks like $20 have been withdrawn from your balance. Before I fix this problem, may I ask you if you'd like to continue with the $50 plan or you were actually trying to change it to a different one? Looking forward to your reply. Sincerely, José Public Mobile Moderator Team
Do what is described above/below. And please share the response from PM if you can. Thanks.
@ChuckYeah wrote:@Speightful This is a glitch that has happened to others in the past. Sorry, you are one. You can send a support ticket to @CS_Agent and they will fix it for you.
Unfortunately, you may be without service until sometime tomorrow.
To contact a moderator, create a support ticket:
Explain your issue to SIMON, seen below:
Use as few words as possible to allow the BOT to understand (e.g. no service, can't send texts, can't call out or no data). Answer Simon's questions until you get here:
Spoiler@CS_Agent will respond to your concern through the community's private messaging system, usually within 48 hours.
Watch for this indicator of a private message from a moderator.
Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team
About @Moderator_Team
Moderator Hours: Monday-Friday: 8AM- 12AM EST; Saturday & Sunday: 8AM-10PM EST
@Speightful This is a glitch that has happened to others in the past. Sorry, you are one. You can send a support ticket to @CS_Agent and they will fix it for you.
Unfortunately, you may be without service until sometime tomorrow.
To contact a moderator, create a support ticket:
Explain your issue to SIMON, seen below:
Use as few words as possible to allow the BOT to understand (e.g. no service, can't send texts, can't call out or no data). Answer Simon's questions until you get here:
Spoiler
@CS_Agent will respond to your concern through the community's private messaging system, usually within 48 hours.
Watch for this indicator of a private message from a moderator.
Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team
About @Moderator_Team
Moderator Hours: Monday-Friday: 8AM- 12AM EST; Saturday & Sunday: 8AM-10PM EST
