PM not taking full amount owed

[karianm]

I tried paying for my service but you guys didn't charge the full amount and now my service has been disconnected. I tried paying using *611 but it says I have 0 owing but the app says still owing is the 911 fee. Please fix this. This isn't the first time it's happened and it keeps happening. I have no idea how to pay this to turn my service back on.

[hairbag1 · Accepted solution]

@karianm 

for account related issue, you need to contact Customer Support. Click on the orange chat bubble on lower right side of the page to start the process.

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