PM and iPhone 5 (LTE)

[klr4evr]

I have an issue with an iPhone 5 that I am trying to put back into service for my wife. She needs nothing more in a phone than to make calls and send texts. Very light user. Please don't tell me the iPhone 5 is a dinosaur. I know that. Should be fine for what she needs it for but can't get it to connect.

My understanding is that PM still supports LTE in Alberta. I set the phone up and installed the SIM card. Phone connected showing LTE. Made a test call. After disconnecting the call I also lost the network connection and couldn't reconnect. Rebooting the phone, switching to Airplane mode and all the other suggestions I found online did nothing. I then removed the SIM card out of my own phone and installed in the iPhone 5. Exactly the same result. One call then nothing.

What gives???

[samsunga31]

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@klr4evr wrote:

Plugging in the IMEI results in a Not Supported.

What confuses me though is that I was able to connect and make a call with either SIM. I would think if it's not supported then that wouldn't;t happen. They are messing with me.

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Not really. They are upgrading the network and the phone is outdated. Using outdated phones are hit and miss at times. Only options are to update to a newer iPhone or find a provider that can use the iPhone 5 still.

[klr4evr]

Plugging in the IMEI results in a Not Supported.

What confuses me though is that I was able to connect and make a call with either SIM. I would think if it's not supported then that wouldn't;t happen. They are messing with me.

[samsunga31]

You could try to reset the network settings.

But check here and enter your IMEI number to confirm your phone will work on the pm network.

https://www.publicmobile.ca/en/get-help/articles/volte

[hairbag1]

@klr4evr 

try doing a network reset.

[Handy1]

@klr4evr @My guess is it’s the shutting down of 3G and only iPhone 8 and up are on public mobiles whitelist for voLTE supported devices , im

afraid the iPhone 5 is dinosaur unfortunately. But can you try your sim in newer iPhone8 or up ?