Overcharging

[Jennx]

I signed up for an add on that was $30(?) and got charged $73 PLUS the usual monthly rate!

[dust2dust]

So that's the roaming add-on. Do you see the three items of roaming add-ons in your add-ons list? Do you have additional balance in your account? If so then you have the add-on but then you would have a balance. Buying the same add-on while one is active doesn't work. You may have done this accidentally. It just goes into the balance.

[esjliv]

@Jennx - did you purchase the addon twice? Check your payment history: https://myaccount.publicmobile.ca/en/account/payment/payment-history

Any extra available funds will be used on future renewals. Note, addons only work on Active plans. So if you were thinking you could use addons without being currently subscribed to a plan, you cannot.

[hairbag1]

@Jennx 

here's a link to get the CSA assistance. Ask to have your account credited for your overpayments.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Jennx was it one entry if that amount or two entries of $3x  showing on CC?  

If two entries, one of them could be a pending charge and only one posted charge

And you login My Account and check the Payment history?

if PM really overcharged you, please message them here

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Jennx  First check your account for available funds for the difference . If not there please message support for a refund /credit 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437