Overcharged

[Jayy1]

 

Change my plan within 10 minutes and I was charged the price both times

[Jayy1]

Thank you I assume so just wasn’t sure, its a bit different from my last provider. Thank you for replying

[BKNS27 · Accepted solution]

@Jayy1 

No we are not staff of PM. We are all members like you helping each other with issues on this public community forum.

[Jayy1]

Thanks for clearing that up! Glad you got the info you needed before paying. Not sure if that comment was a dig at me but you have a blessed day. 

[hTideGnow]

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@Jayy1 wrote:

If thats the case i would have to open a dispute with my bank. They provide me the option for an upgrade for the same price and I accepted and was charged the price again. 

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hi @Jayy1 

do not open dispute with your bank.  if bank reverse the charge, it will screw up your PM account and it will lock your PM account

you need to check with PM support agent first and work with them.  From what you said, look like you were upgrade the plan on the first day of the old plan renewal.

just submit a ticket and PM agent will help. Submit a ticket with CS Agent using Chatbot here:       

            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Jayy1]

Im new to this company, just to clarify are you a worker for the company? 

[BKNS27]

@Jayy1 

This is normal if you click to change to the new plan NOW. If you clicked to change to the new plan on Next Renewal Date. You won’t be charged for both plans. The old plan will expire and the new plan will take over.

You are welcome to dispute the charges with your CC but be warned that you will be red flagged and you will be paying with vouchers for a year. Up to you.

[Jayy1]

If thats the case i would have to open a dispute with my bank. They provide me the option for an upgrade for the same price and I accepted and was charged the price again. Even if its subscription base I should still be refunded since I just opened the account and never use any of the service for the original subscription. There should at least be an refund as an exception if this is the regular policy giving the circumstances. 

[leafs817]

PM operates on a subscription basis with a 30-day billing cycle. Whether you change your plan 10 minutes or 10 days after subscribing, you will not receive a refund for the original subscription during that billing cycle.

[Jayy1]

Yea both charges are pending on my credit card

[softech]

@Jayy1 

and you see both charges on your credit card?

it does look like something wrong.  Please engage PM support for further investigation and request refund/credit

   Please open ticket with PM support:

1. If you have access to My Account, open ticket via Chatbot: 
    https://selfserve.publicmobile.ca/en/account/create-ticket/TEST_CREATE_TICKET_FORM_UNIQUE_ID_01
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there