01-19-2022 02:47 PM
I got both my daughters accounts for $50. I activated both and I was charged $56, 5 times over 2 days. I have sent an email asking it to be rectified along with pictures of my bank statement showing the multiple payments and I’m being told they didn’t take out multiple payments and theres nothing they can do. I have also a bunch of random koodoo Mobil charges, I don’t have koodoo and they told me it was also not them and to contact koodoo. Any advice?
Solved! Go to Solution.
01-22-2022 01:05 AM
The Chat thing could have asked the person to open a ticket, why need you to reply with copy/paste answers?
Put in more effort , at least ask couple more questions first
01-21-2022 08:28 AM
were the accounts activated in store or online?
01-19-2022 03:29 PM
@Leahyochim wrote:Yes we had trouble with activation. The charges are not pending. The are processed.
Please wait.. Do not close this browser window or click back.
Each and every website display this while charging the card, It is for the fact that if there is any interruption in charging process, it try to charge again. Same thing happened when you had interruption.
01-19-2022 03:12 PM
@Anonymous
Lol....just keeping you on your toes!
ta
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-19-2022 03:08 PM - edited 01-19-2022 03:08 PM
Could you kindly move this to the get support board please and thank you.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-19-2022 03:07 PM
@darlicious : I think you meant to tag the OP.
01-19-2022 03:03 PM - edited 01-19-2022 03:09 PM
@Leahyochim The three charges for $12 sound like your SIM card fee, although, of course, there should only be two of those. Send a private message from one of the links provided earlier and I'm sure CSA will get it sorted eventually and credit back (perhaps as an account balance), any overcharges once everything is verified.
edi: hmm...although I can't work out the tax charged there as SIM cards usually sell for $10?
01-19-2022 03:01 PM - edited 01-19-2022 03:01 PM
@Leahyochim wrote:I did contact customer service. They did not fix the problem and there is no funds sitting in their accounts. They agent told me they didn’t withdraw the 3 extra payments, even though it’s right on my statement that I provided. I also have 3 Koodo charges of $12
You will have to work with Customer Service to get it resolved. We are PM customers like you, so as much as we'd like to fix this for you, ultimately we are completely powerless to troubleshoot or reverse payments.
01-19-2022 03:01 PM
They’re not pending. They’re from Jan 10th and 11th.
01-19-2022 03:00 PM
@Anonymous Ditto, again...although maybe I'm getting slower responding in this new format. Oh well!
01-19-2022 02:59 PM - edited 01-19-2022 03:10 PM
There has been multiple issues with the way plan charges are appearing on customers credit cards and double or triple charges when there has been an activation issue with the sim card ending with an error code. You may have charges appearing as both PUBLIC MOBILE or KOODO REAPPROV.
Any multiple charges pm will refund to your credit card within 3 to 5 business days if not sooner. But you must have a new trainee CSA handling your support request to have denied that these charges can occur. Ask that they immediately hand your support request to a senior colleague to gather the info from you they require to immediately start the refund process.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-19-2022 02:58 PM
@Leahyochim While the Koodo charge has been happening more frequently (wrongly) upon activation lately, it's nothing to worry about although disconcerting obviously, are you sure that the charges showing on your CC are not pending and sometimes more the one duplicate charge initially appears before being dropped back to just the one charge a day or two later on the CC? You're also being charged the tax on the $50.
01-19-2022 02:57 PM
I just discovered the charges on my card statement. None of them show in public mobil accounts as credit tho.
01-19-2022 02:55 PM
Yes we had trouble with activation. The charges are not pending. The are processed.
01-19-2022 02:53 PM
I did contact customer service. They did not fix the problem and there is no funds sitting in their accounts. They agent told me they didn’t withdraw the 3 extra payments, even though it’s right on my statement that I provided. I also have 3 Koodo charges of $12
01-19-2022 02:52 PM - edited 01-19-2022 02:56 PM
Don't chargeback anything yet! Did you have some troubles and restarts on those activations?
The Koodo thing is an activation bug this place has. Have those charges dropped into done status? Or are they still in pending status if your account shows that? Or did you simply discover these charges on your payment card bill?
Edit: again...how did I not see these replies when I replied. grr
01-19-2022 02:50 PM - edited 01-19-2022 03:06 PM
you need to Contact Customer Support Agent by CS_Agent ,
Here’s How To Contact Customer Support Agent,
Good Luck..
01-19-2022 02:50 PM - edited 01-19-2022 02:52 PM
(1) You will see "Koodo" for your very first charge instead of "Public Mobile". Subsequent charges will accurately reflect Public Mobile. Both companies are owned by Telus, and they presumably share 1 activation system.
(2) PM does not provide any customer service by email.
(3) The multiple charges are abnormal, please get in touch with CS_Agent by private message along with the details of all the affected accounts, they will fix it for you right away.
(4) DO NOT chargeback or cancel the charges with your credit card provider. This will affect your cellphone service.