SIM card stop working

[VeronicaAlberti]

Dear Customer Support Team,

I am writing to request a replacement SIM card for my mobile phone.

I have been using the exact same SIM card for approximately 5 years. However, for the past few weeks, my phone has frequently displayed a No SIM card error message.

To fix it, I have to take the SIM card out and reinsert it multiple times before it starts working again. This issue is becoming increasingly frequent and disruptive.

Could you please send me a new SIM card while keeping my current phone number? Please let me know if you need any additional verification details to process this request.

Thanks,

Veronica Alberti

[BKNS27]

@VeronicaAlberti 

Please remove your personal information as we are all members like you helping each other with issue on this Community forum. Click on V in circle and edit out.

Try resetting the Network setting on your phone then reboot your phone by powering off then back on.

If that didn’t work then contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437