Overcharge

[Ph62]

Why did I pay $28.00 in May and $33.60 in June? Is it possible to be overcharged?

[will13am]

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@computergeek541 wrote:

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@will13am wrote:

@Ph62 , loss of rewards is water under the bridge.  The key is to find a new plan which is lower priced to make up for the lost rewards.  Except for those on the $15 plan, it is quite possible to switch to a new lower priced plan with more data.  

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When it comes to the loss of rewards, even if Public Mobile were to change its mind, I don't see it being all that beneificial.  Public Mobile would just find other ways to receop those costs.

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You are preaching to the choir. 

[computergeek541]

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@will13am wrote:

@Ph62 , loss of rewards is water under the bridge.  The key is to find a new plan which is lower priced to make up for the lost rewards.  Except for those on the $15 plan, it is quite possible to switch to a new lower priced plan with more data.  

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When it comes to the loss of rewards, even if Public Mobile were to change its mind, I don't see it being all that beneificial.  Public Mobile would just find other ways to receop those costs.

[will13am]

@Ph62 , loss of rewards is water under the bridge.  The key is to find a new plan which is lower priced to make up for the lost rewards.  Except for those on the $15 plan, it is quite possible to switch to a new lower priced plan with more data.  

[HALIMACS]

@Ph62 

I would hazard a guess that you use auto-pay and have 3 years service.

That used to get folks $5 off monthly, but now the change in rewards means you instead build up points.   

The good news, is all referrals go from $1 to 1 point (which is equal)

The auto pay discount of $2 is replaced by 5% value of your plan towards points, so for most this will be less favorable.

The biggest downfall is loyalty.   Before, we used to build up to $5 off monthly after 5 years, but now EVERYONE gets 10 points per year, or a maximum of $10 value per year, regardless of tenure around here.

Once you reach 15 points, you can 'redeem' that towards $15 credit on your account by logging into your account portal and going under the Rewards section.

[Chalupa_Batman]

Hello @Ph62 

Public Mobile no longer offers loyalty rewards and has removed them from everyone's account.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

[hairbag1]

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@Ph62 wrote:

Why did I pay $28.00 in May and $33.60 in June? Is it possible to be overcharged?

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Could be that you forgot that your old Rewards program has ceased operation and now we get points instead.

https://www.publicmobile.ca/en/bc/get-help/articles/old-public-rewards-program

added from Help Files...

https://www.publicmobile.ca/en/bc/get-help/articles/public-points