Over charged

[Lesleya]

Hi 

 I am a new customer i put on a 25.00 plan by accident i went back and tried to fix it a 35 . 00 plan

  Bill says that i was charged  80.00 can someone please this for me please 

 The plan  wwanted  35.00 with 5 G of data 

How can to customer service to get  fixedalk

Does this also include the extra 5 G for black  Friday special

[brettster99]

@Bam252470 

I’m sorry to hear that. 

What plan are you on? Did you forget about taxes on top of the plan? What province are you in? 

If it’s not the taxes that added up so say you are on the $25 plan but got charged $55 then I would suggest then to contact the moderators. Using the ? and submit a ticket though SIMon as that takes priority over just PM the mod team. But I would suggest doing both 

[Bam252470]

I just paid my bill a week ago and went on to my bank account and seen they charged me $55 again! 

[geopublic]

@Lesleya 

[will13am · Accepted solution]

@Lesleya , per terms of service, there are no refunds.  However, honest mistakes like this are often corrected to the benefit of the customer.  Note that actual refunds take a lot of time to complete.  Usually customers will take an account credit that will be available for future bill payments.  In any event, contact the moderator team and they will help look after this.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

[Triguy]

Submit a ticket to a moderator by clicking on the question mark on the bottom right.