Account Password Reset

[Dorisguest]

I need my account password reset please the one I set before is not working and now I am locked out.

[zhubao]

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@Dorisguest wrote:

I need my account password reset please the one I set before is not working and now I am locked out.

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@Dorisguest , just re-register your phone number with a different email account if you want to get access to your account right away. Use the "create Account" below to proceed. 

[Lieux]

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@Dorisguest wrote:

I need my account password reset please the one I set before is not working and now I am locked out.

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Did you try FORGET MY PASSWORD for your self serve account? If yes and nothing help write a private message to the moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 ant they will help you. Waiting time is few hours to 2 days but they work 7/7 days.

[Triguy]

Try the forgot password option.

https://selfserve.publicmobile.ca/forgot-password/

[dabr]

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@Dorisguest wrote:

I need my account password reset please the one I set before is not working and now I am locked out.

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Too many attempts will lock you out, wait one hour before retrying.  Also use another browser or incognito mode.  If it still fails, contact Moderator_Team here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MandyJ]

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@Dorisguest wrote:

I need my account password reset please the one I set before is not working and now I am locked out.

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Have you tried the "Forgot your password?" link on the account login page?