Over charge

[Karnie]

I was charged twice for my plan this month and want it corrected

[BKNS27]

@Karnie 

Where did you see the double charge?

On your CC statement showing as a posted charge?

Or on your Account in the Payment section? If it is on your account, is the first charge listed under Purchased 30 day plan  and the second charge listed under Automatic Top-Up?

[hTideGnow]

hi @Karnie 

check with your credit card , maybe one just a pending charge

or if both are real, submit ticket with cs agents

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Karnie  .if both charges are listed and not pending . Check your my account for the difference in available funds . If not there and you have two posted charges please message support for credit / refund 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Karnie 

Where you see the double payments?  Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ? 

If you see them on your credit card, check if one of the charge is just a pending charge while only one of them is the posted charge

If they are on Payment history on My Account,  please note that each renewal will show at least two transactions on payment history on My account.  Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account.  The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have questions 

or if you are are certain overcharged, message support for further investigation

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there