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No service

Thul
New in Town / Nouveau en Ville

My old visa was lost and locked. Today public could not charge the visa so my phone service was deactivated.  I just added in my new visa number and paid for this month but I still don’t have service. Do I need to wait?!! I need my phone line for work!  Ty for any advice. 

3 REPLIES 3

Thul
New in Town / Nouveau en Ville

Thank you so much for your advice!  I rebooted 3 times...  I checked my account setting and it says that the payment was successful.  It prompts me to Step 3:  Last step, activate your SIM card.  I had an esim card.  It gives me the option to transfer my number.  I add in my number and it says I can't activate the number.  This is all to confusing!  Please help?  Maybe I need to just wait 24 hours?

Thul
New in Town / Nouveau en Ville

I rebooted and it didn't work.

slusagm
Mayor / Maire

Reboot phone once and try

Also, log in My Account again and confirm if you made the payment successfully. Check payment history page

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