Over 48 hours now - Cannot even port

[Rahin]

It has been over 48 HOURS and I have zero response from @CS_Agent. Opening ticket is even bugged out and just to resolve this I paid an extra $5 for an esim just so I can get the port done. 

Public Mobile - you are basically waiting on an Class Action lawsuit.

[CSA_PM]

Hello @ Rahin,

Please check your inbox, an agent is waiting for your reply.

[Rahin]

Still have no internet with public mobile. It has been 3 days now. The issues keep piling up. 

[Moses_B]

@Rahin We apologize for the inconvenience, but please, double-check your community inbox so our team can continue with the assistance over the private chat.

[FADISABIR]

If a lot of customers are having the same problem then its not a coincidence. As I mentioned in another post, no incoming calls and texting incoming/outgoing. Data is working. but I paid for the full service.

[DarkKnight_1000]

Really sorry to hear that. I’d suggest creating a ticket and letting Public Mobile know what’s happening.

Also, do you by chance have a private DNS set (like AdGuard) or a VPN enabled? If so, try turning those off

[Rahin]

It should not. But after port hasn’t had any luck with internet connection. 
tried multiple options. 

[Rahin]

Didn’t work. Tried restarting the phone. Also reset the network settings. Changed to LTE but nothing seems to work. 

[will13am]

@Rahin , porting should not affect mobile data.  Have you checked that you have mobile data set on.  If you have multiple SIMs in the phone, be sure the Public Mobile SIM is enabled as the primary data SIM.  Check the APN settings are correct.  You can also try doing a network reset.  

https://www.publicmobile.ca/en/get-help/articles/set-up-data-on-an-android-phone

[DarkKnight_1000]

Try resetting network settings and also restart your phone. If that doesn't work, try switching to LTE. See if that works, then switch back to 5G. But first, try the network reset; that usually fixes it.

[Rahin]

After call to porting number- my incoming and outgoing calls are resolved but no Internet connection. 
Got no confirmation text from Public Mobile saying the porting has been completed even after 5 hours. 
Tried to open ticket and can’t. What is the issue with porting and no internet connection? 

[TerryOne]

Hi @Rahin , do you mind sharing the number you called to for porting? Im having similar issue except that my phone is in SOS mode right now, so no income/outgoing text/msg at all for 2 days already.

[Rahin]

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@Rahin wrote:

It has been over 48 HOURS and I have zero response from @CS_Agent. Opening ticket is even bugged out and just to resolve this I paid an extra $5 for an esim just so I can get the port done. 

Public Mobile - you are basically waiting on an Class Action lawsuit.

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Yes I did that immediately when I received the text from my old carrier. My porting went into a limbo. Could call with my number but no call/texts was received. No internet either. I finally stopped and changed my number just to get things going and have two services active (one with PM and one with my old provider). PM texted me later on that the porting failed.

And THANKS a LOT for your message. Called the number for Porting!
Finally a really human being took my call. There was an active request hanging that made me unable to start another port from either the app or the website. The agent cancelled the old request and re-started the porting once again that generated a new porting request to my old provider - which I said "YES" again. 

Now I wait another few hours to see if the porting is done correctly this time around.

[hTideGnow · Accepted solution]

hi @Rahin 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage