Number Port only partially complete

[pocketset6625]

I ported my number (esim) over from Fizz mobile through the mobile app. I got the SMS asking about the port, I confirmed it, and recieved an email from Fizz stating it was approved and that once the port is complete the account with them will be deactivated. 

It has been over 5 hours and while I have the esim working with Public Mobile, it's also still active with Fizz. I can switch between both esims and use them both. I'm just wondering why the account with Fizz would still be active if Public has activated my esim in their system. 

Thanks 

[slusagm]

HI @pocketset6625 

the porting team is now closed.  So, open  a ticket with PM instead, they will help out tomorrow morning

 contact PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote  

[Chalupa_Batman]

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@pocketset6625 wrote:

I ported my number (esim) over from Fizz mobile through the mobile app. I got the SMS asking about the port, I confirmed it, and recieved an email from Fizz stating it was approved and that once the port is complete the account with them will be deactivated. 

It has been over 5 hours and while I have the esim working with Public Mobile, it's also still active with Fizz. I can switch between both esims and use them both. I'm just wondering why the account with Fizz would still be active if Public has activated my esim in their system. 

Thanks 

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Hello @pocketset6625 

That, should not be happening. Please check your mail box here for a number to call to get it resolved.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage