Ordered and paid for phone not received since

[basiav]

My Mastercard was charged $222.88 on Dec 20, 2022 for a refurbished Galaxy A013, but the phone never arrived. How can  get my money back? 

[basiav]

Thanks

[basiav]

Thank you, very helpful

[basiav]

Thanks!

[basiav]

Thank you!

[darlicious]

@basiav 

When you contact customer support they will open a ticket with the CPO Phone department. Make sure you submit the order #, email used for the order and your shipping address. Did you try checking the tracking # to find out what happened? Did the shipper (usually UPS) return to sender? The more info you can share with customer support the quicker the resolution. Contact customer support as previously supplied above.

[softech]

@basiav that has been long and unreasonable.  

you really need to open ticket with support for status update

message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[HALIMACS]

@basiav 

Contact the customer support agents and request a refund.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[LoveNature]

Hi @basiav 

open a ticket with SIMon Chatboth

typ: Agent
and Click, Contact Us
then Click, Other
and, Click here to submit a ticket.

or send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437