Order not received

[Rezika]

I ordered SIMcard. It was not delivered to my residence. It was returned to shipper _Archway Telus in Mississauga. UPS said I have to contact them . Archway Telus in Mississauga's phone is not working. There is no e-mail to contact them. How can i get my Sim card?

[BKNS27]

@Rezika 

Contact the CS_Agent by private messaging and click on the envelope icon on the top of this page. Or you can order online from Canadian Cell Supplies on sale for $3.99 and pickup if you are in the North York area.

Also available at London Drugs, Walmart, The Mobile Shop (inside Superstore/Loblaws) or PM retailers.

[computergeek541]

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@Rezika wrote:

I ordered SIMcard. It was not delivered to my residence. It was returned to shipper _Archway Telus in Mississauga. UPS said I have to contact them . Archway Telus in Mississauga's phone is not working. There is no e-mail to contact them. How can i get my Sim card?

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As tracking details show that the package was returned to the sender, you should automatically receive a refund, and unless that doesn't happen within a reasonable amount of time, I would say that there's currently no reason to contact a customer support agent.  To receive a SIM card, you're going to have to place another order.

[VIP_Tech]

@Rezika 

start a conversation with our virtual assistant, SIMon, to submit a ticket to our Customer Support Agents by clicking here.

[softech]

@Rezika try to reach out to PM and see if they can send the SIM again or cancel the order for you to buy it in store

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[BeachNBeer]

@Rezika  Probably easier to pick a sim up at a London Drugs or Walmart.

[BeachNBeer · Accepted solution]

@Rezika 

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

[Anonymous]

That sucks. Seems all you can do is...

Contact a Customer Support Agent

Customer Support Agents hours of operation 

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