Order #296209 Not Received

[LoveLutes]

I have not received my order 296209 for an IPhone 8 with bonus SIM.  Order was placed on/around July 1.  Although an e-mail received from Public Mobile states this order was delivered, I have not received it.  Please call xxxxxxxxxxxxxxxxxxxxxx or email xxxxxxxxxxxxxxxxxxxx

[LoveLutes]

How do I contact an agent?  Please send phone number because I'm getting nowhere this way.  And apparently it was delivered by UPS.  I have sent the tracking number to Public Mobile.  PLEASE help.

[softech]

@LoveLutes   please remove the tracking number.   this is an open forum.  You now want all of us to know where you live  🙂

[LoveLutes]

YFReply email states that my order 296209 was delivered by UPS Tracking #1Z68YF15xxxxxxxxxxxxx

[Yummy · Accepted solution]

Please Remove phone and email. This is public forum!

You should contact agent for order status. Do you have tracking number? Is it send by Canada Post or courier?

[RossN]

@LoveLutes hi no one is going to call you you need to contact customer support 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[hTideGnow]

HI @LoveLutes   For CPO related issue, DO NOT try to open ticket with Chatbot, it still won't work

Please message CS agent directly: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Timer]

@LoveLutes 

remove personal information, this is a public forum, is not allowed.

[Timer]

@LoveLutes 

contact to support team by CS_Agent