Open ticket

[Susan05]

Open ticket

[Rreid76]

last day of cycle was december 23rd, port request was submitted that day befoe the end of the cycle, 2 hours after the port request was made they suspended my service (before the end of the day on the cycle) so mahybe get your facts straight before you comment

[slusagm]

i had most my support issued resolved within couple hours

for your port/renew problem, many missed the fact that PM is 30 days cycle.  Any if the plan shows from Dec 1 to Dec 31st, the true is the cycle ends at Dec 31st midnight, so, people should port on or before Dec 30th.  I think you missed that day 

[Rreid76]

Good luck getting any actual support. I tried to port out my number before my billing cycle so I wouldn't be charged for another month and instead they suspended my service and won't complete the port request

[Handy1]

@Susan05  Here’s how 

use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Susan05 

you can share your problem here and we can try to help

or if you want CS agent only,  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Sansan]

@Susan05  to create a ticket use the link.

Must be signed into account. 

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to use that link, you the next one below.

Typical response within 30 minutes to 4 hours. Keep eye on inbox for reply. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Susan05 

what is the issue you're asking about...maybe we can help before anyone at Customer Support gets to you.