Online order

[Ibrahim11]

I ordered online a sim. But I want to cancel my order can someone help me.

[hTideGnow]

hi @Yummy I suggested message, not that I don't like Chatbot, but usually people have bit joined PM yet and Chatbot does not work when you don't have a My Account 

So, if that is the case for you @Ibrahim11 , olease DO NOT evem try Chatbot, use direct message 

[Yummy]

Open a Ticket, do NOT send direct message to agent. It is against the rules (unless chatbot is not working).

IF SIM is not shipped, agent might be able to cancel your order and refund you.

[hTideGnow]

hi @Ibrahim11 sim card order cannot be cancelled and no refund 

you can try to contact support agent, but answer likely the same

pls message  them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Ibrahim11  It might be possible if you just did it  and it hasn’t left the store ,

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437