@79lemmonjr
That was very kind of the CSA to accommodate your request. As they say public mobile takes into consideration customer requests on a case-by-case basis and renders a decision usually with compassion. But they do have policies in place and rather than open the floodgates and have every customer asking them to bend the rules so to speak and keep these kind of things under wraps and very limited so that those who really truly deserve or need an exception will get it.
Otherwise if it was a common practice then every customer who's thinking of leaving would be transferring funds and minutes and add-ons and points and rewards to their friends and family.
Public mobile is a prepaid provider. Other prepaid providers will flat out refuse requests of this kind. Given the astonishing increase in glitches pm should be more willing to accommodate exceptions or credit accounts for their failings if we can forgive them for them? But it doesn't let them off the hook they still need to improve their service.
