@joeysgirl first, your don't have service now, right?
Login to My Account and confirm if the account status is Suspended. If so, there should be a button "Reactivate my plan". Click on that and follow the prompt. You can pay by the credit card on the system manually, or you can add card first of there is none on the system
In case you have no access to My Account, you can first try Reset Password link on the login page. If that doesn't work, open ticket with PM support :
1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".
2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
