Obtain a refund

[gratan]

I have changed my plan from 15 dollars to 25 dollars. 

Now, I m being charged 15 dollars and 25 dollars on my credit card. 

Can you please expalain and give me the refund for 15 dollars. 

Thank you, 

[Anonymous]

 @gratan : Pro-rating is when the provider calculates the amount of days on both sides of a change of the paid term.

Maybe you could post a screen shot of your Payment history from here...not the payment card.

You can "cancel" simply by not paying or transferring your number out to another provider.

[darlicious]

@Dunkman 

Can you do a thread split and edit some personal info? Please and thank you.

[gratan]

" @gratan : Doing a change now starts a whole new term and you pay for it all up front. There's no pro-rating here. You won't get credit for the unused part of the old $15 plan."

What do you mean by pro-rating

I am not quite understanding if I clearly made the change to my plan in December why am i being randomly charged in January. 

Can you please tell me how to cancel my service for the future?

[Anonymous]

 @gratan : Doing a change now starts a whole new term and you pay for it all up front. There's no pro-rating here. You won't get credit for the unused part of the old $15 plan.

[LurganIeUk]

When you changed did you not take the option for it to change at the beginning of your next cycle? If you made the change, say a day after, your cycle you would be charged $15 and $25. The plans are P R E P A I D. So the change initiated a new charge. 

[gratan]

Hey, I actually changed my plan last month and had made the payment. But still am being charged 15 dollars this month. I chose to change now 

[kb_mv]

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@gratan wrote:

I have changed my plan from 15 dollars to 25 dollars. 

Now, I m being charged 15 dollars and 25 dollars on my credit card. 

Can you please expalain and give me the refund for 15 dollars. 

Thank you, 

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@gratan When was you plan renewal date? When did you change plans? Did you choose to change now or change at next renewal?