Number won’t port

[Nikky4495]

I’m having trouble porting my number. I’ve been trying for over a week now. I also can’t “submit a ticket” to talk to anyone. At this point I don’t know what to do. Anyone have any suggestions? 

[Handy1]

@whatmynameis  Yes sent !

[whatmynameis]

Hi, I have the same problem. Can I please also have the porting team number? Thank you very much!

[Handy1]

@Nikky4495  no worries I’ll send you the porting team number private message and they ca. re trigger the port request for you . And don’t forget to leave old provider sim in the phone to reply YES to the confirmation text to port 

[softech]

@Nikky4495 

what was the exat error?

There is a number to call to talk to live support and you can update them with the account number.  They can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed