Number transfer

[LeoDoodle]

Morning - I'm becoming a little frustrated with this and I'm just getting started.  Reaching out for some confirmation of process because there is little to no support from PM. 

Setup a new account for my wife's phone, which is currently on Sasktel.  Got the SIM yesterday.  After work (around 600 Sask Time) Went through the activation process with PM through the app.  Received a text from Sasktel saying that they received a request to transfer the number to PM. Asked for confirmation. Replied YES within 5 minutes.  PM says that if the number isn't transferred within 5 hours to submit a ticket.  I've tried, but it won't let me.  I've contacted Sasktel this morning and they tell me that they have received everything they need, and it's on PM to complete the number transfer.  

My question is: do I need to wait until Monday for this to go through, or does PM do number transfers on the weekend?  Is there something I'm missing? The phone can send texts and can call out, but cannot receive texts or phone calls. 

Thanks, LD

[maple_leaf]

@LeoDoodle , Sounds like you will need to get in touch with Customer Service for assistance with your port in from SaskTel, but just thought I would attach links to phone troubleshooting tips and port-in troubleshooting tips:

Basic Troubleshooting: (e.g., Have you powered off the phone and then back on since inserting the Public Mobile SIM card?) https://www.publicmobile.ca/en/on/get-help/articles/phone-troubleshooting-tips

Port-in Troubleshooting: (sounds like you have already reviewed this page) https://www.publicmobile.ca/en/on/get-help/articles/number-transfer-port-troubleshooting

[Handy1]

@LeoDoodle  Sent it to your community in box . Or use this link to it 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[LeoDoodle]

Yes, I can make outbound calls and texts (from what I read, PM sets up a temporary number that allows that).  I will have a look at my inbox.  Thanks, LD

[LeoDoodle]

Morning - there's a number for Live Support?  What is it? I'm sorry, but that's the first I've heard that. Thx

[Handy1]

@LeoDoodle  There’s a number for live support that can give status up date if the port or re trigger it if needed will send you it private message 

Add it’s also good idea to first check if number can be ported too @LeoDoodle 

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

[hTideGnow]

hi@LeoDoodle 

can you make outbound calls?

if just transfer, i will send you a number to talk to live support in the porting support team, they can tell you the status.  Please check your Community inbox