Number transfer failed

[Xier]

My previous service provider advised that no text message would be sent during the number port-out process and that the new carrier could complete the transfer independently. However, it has now been 15 hours since I requested the number transfer. Currently, my old SIM card remains active, while my new SIM card is unable to receive incoming calls. I can place outgoing calls, but others cannot reach me. Despite this, the verification text message from Public Mobile can be successfully received on the new SIM card.

[Xier]

i got a text message when I insert the new SIM to try, the message was from PM, advising they’re having trouble transferring my number. “Looks like you entered an incorrect ESN/MEID.”, I typed in the IMEI number when I have my old SIM inserted, and verified, don’t know if what they need is IMEI2 or something else.

[Xier]

My old provider is Kini under Telus. It is my mobile phone number, not a landline. And they don’t have account number as well, they advised me to provide IMEI while keeping my old SIM inserted in the phone, and they also advise they don’t send port out text message, just the new provider to port in directly.

[hTideGnow]

hi @Xier 

which carrier is that? no text to authorize the port usually means it is a landline or VoIP.  Transfer from VoIP and landline takes 3 to 7 days.  So, the wait is expected

[Yummy]

Consider it is weekend and most likely staff reduced during this time.

If your ;old; SIM is still active and you have full service with other provider then porting is not completed or maybe not even started.