Number porting

[Mannyvenkat]

I recently ported from Fido to Public mobile and received new sim card as well. But I am being charged by both networks. I want to know if my porting was completed properly. I need to find out where the problem is and find a solution for it. According to Fido, number is not ported, please confirm

Phone number: xxxxxxxxxxxxxxxxxxxx

E-mail ID:  xxxxxxxxxxxxxxxxxxxxxxx

[Phil_Adelphus]

@Mannyvenkat   Please tap/click the v in a circle top right of your post and select edit, then remove your phone number and email address since this is a public web page that anyone on the internet can see

[Handy1]

To be clear your tryin go to port to PM from Fido so it’s the Fido sim you don’t have correct ? Use this link to the community inbox to get number for porting  team I sent you . And you may need to ask Fido to approve the transfer with no sim card 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Mannyvenkat where is your PM sim?

Ask suppoet agent to see if they can approve the port without SMS as you lost the sim 

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mannyvenkat]

Thank you for responding. I am not receiving text messages from public mobile. Only email works and I do not have my old sim with me. Please help me get this sorted. 

[hTideGnow]

a moment ago

hi @Mannyvenkat 

is you PM sim still working? if yes, port not completed.  Ask Fido to resend port request

[Handy1]

@Mannyvenkat  Sounds like porting was not complete try your old SIM card in phone does it work still ? No worries I’ll send you the porting team number private message right away , call them and they can re trigger the port request for you