Number Transfer - New Agent Callback

[Tonton]

I'm receiving calls from Agents during my working business hours and can't take the call.  They leave a message that they called, give me a number (different from the one that called in), and then ask for a call back.  I call back and enter the number in question (new number + new phone) and the automated IVR doesn't recognize the new number.
I don't know how to get a hold of someone on this.  Please advise.

[Tonton]

Thanks for all the support!  Looks like they fixed it on Telus' side and the phone call was unnecessary.  Problem is solved and the port team helped out 

[hTideGnow · Accepted solution]

HI @Tonton 

the porting was not done, probably you didn't give them the proper info.  There is a team you can call back instead.  I will message you the phone number, check your Community inbox

[Handy1]

@Tonton  You need the porting  team number will send you private message . Also leave you with this direct link to support if they needed 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@Tonton wrote:

I'm receiving calls from Agents during my working business hours and can't take the call.  They leave a message that they called, give me a number (different from the one that called in), and then ask for a call back.  I call back and enter the number in question (new number + new phone) and the automated IVR doesn't recognize the new number.
I don't know how to get a hold of someone on this.  Please advise.

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Public Mobile uses an online support model Although the carrier has been known to call customers is some rare cases, usually the way to contact support is to open a ticket using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot ticketing system doesn't work, pelase send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437