Nov 22 2024

[Andrer098]

since iphone 11 IOS 18 update this morning, I cannot call or receive calls

[hTideGnow]

hi @Andrer098 

physical sim card? can you test on another phone if so

if you have esim, you have to ask PM support to help.  Please submit ticket as advised above

[hairbag1]

@Andrer098 

try your PM sim in a different unlocked cellphone (if you have esim, that's not possible though). See if service works as expected in a different cellphone.

[Andrer098]

When we try calling it response that we do not have an active plan

[Andrer098]

Reset network, it rebooted automatically

Did not solve

Reconnected house wifi, works great

[hTideGnow]

Have you reboot your phone yet?  Try first

then update Carrier Profile

if still does not work, also try Reset network settings

and if you have a physical sim card, test on another phone to confirm it is not a device problem

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[slusagm]

First reboot the phone.

then Reset Network Settings