Nothing works.

[CarlTeichrib]

How do I cancel my PM account? Porting from Rogers to PM repeatedly fails, PM's chat bot just loops my queries, attempting to use the PM web page on my browser just loops through endless cycles of security codes... I got on now (and I don't want to refresh or close it as I'll be back to the same security code looping) and finally I can see that a message had been sent back to me regarding a ticket I submitted last week Wed, but of course it's now closed because I didn't see the responses... and it didn't show in my app or in a text message. 

Can I talk to a real person?  Can someone call or text me? I'm hesitant to post my account and phone number publicly, but I can't seem to get past the loops. And I can't afford two carriers, and the one that isn't working has to go if this can't get resolved. 

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[CarlTeichrib]

Thanks, kind of. Of course I knew it was a self service service, but there has to be a certain level of functionality, not seemingly unsolvable problems from the get-go. I did reach out to a CS Agent as you suggested, so thank you. Hopefully the number he gave will result in something (it was the same number I found last week, and after cycling through three different switches, the guy from Koodu couldn't help me and apologized). 

[Dunkman]

@CarlTeichrib 

Yes, it is the same number.  Maybe try again.  Another agent may be able help.  Looks like a porting issue and that team should be able to send another port request to Rogers. 

Otherwise, if they can't help, you will need to submit another ticket or private message CS_Agent. 

Check your private inbox for follow up. 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(my private message should have been sent there). 

[CarlTeichrib]

My data is working on PM, according to my account info, but my texts and calls are not coming through. They do only if I switch back to Rogers, and then it's hit and miss - some seem to get through, others don't. So... I never got your text, but if the number you're referring to is 844-232-7678, I've already called it - was routed through three different switches, and the guy from Koodu said he couldn't fix the problem. 

[Chalupa_Batman]

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@CarlTeichrib wrote:

How do I cancel my PM account? Porting from Rogers to PM repeatedly fails, PM's chat bot just loops my queries, attempting to use the PM web page on my browser just loops through endless cycles of security codes... I got on now (and I don't want to refresh or close it as I'll be back to the same security code looping) and finally I can see that a message had been sent back to me regarding a ticket I submitted last week Wed, but of course it's now closed because I didn't see the responses... and it didn't show in my app or in a text message. 

Can I talk to a real person?  Can someone call or text me? I'm hesitant to post my account and phone number publicly, but I can't seem to get past the loops. And I can't afford two carriers, and the one that isn't working has to go if this can't get resolved. 

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Public Mobile is a self serve service. I'm sure you knew that when you signed up?

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Dunkman]

@CarlTeichrib 

Do you have any service with Public mobile presently?  If your port was stuck, your data should still be working and outgoing texts and talk should be working. Unable to receive calls or texts on your ported number. 

There is the Telus/Koodo porting team phone number.  I will private message you that number.  They can only help with porting issues.  Unable to help with account problems.