Thank you for letting me know!
I'm Christopher and I'll be assisting you now.
I know what you're saying and I totally understand how frustrating this can be.
Whenever a payment is made and then, later on, the payment will be disputed by the cardholder through a chargeback, the financial institution will basically draw back that amount.
Because of that, it's considered a fraudulent payment so the account will be locked.
In order to restore the service, you'd need to make a payment by voucher to cover the disputed amount of 93.62$ and the cost of the plan for renewal of 50$, plus tax.
You won't be able to process it on the online account or by dialing *611, so you'll need to contact us.
Keep in mind that the access to the online account and to card payments will be restricted for 12 months.
The only way to remove the restriction would be for your friend to have their financial institution cancel or reverse the chargeback.
All dispute inquires must be handled by the financial institution.
Otherwise, you'll need to make payments through top-up vouchers for 12 months.
For vouchers, you can check our partner stores using this link: https://www.publicmobile.ca/en/payment-voucher .
You can also purchase them online, but usually they're from 3rd party sellers, and will charge more, such as recharge.com
I await your reply
Regards,
C. - Public Mobile CS_Agent
Thank you for letting me know!
I'm Christopher and I'll be assisting you now.
I know what you're saying and I totally understand how frustrating this can be.
Whenever a payment is made and then, later on, the payment will be disputed by the cardholder through a chargeback, the financial institution will basically draw back that amount.
Because of that, it's considered a fraudulent payment so the account will be locked.
In order to restore the service, you'd need to make a payment by voucher to cover the disputed amount of 93.62$ and the cost of the plan for renewal of 50$, plus tax.
You won't be able to process it on the online account or by dialing *611, so you'll need to contact us.
Keep in mind that the access to the online account and to card payments will be restricted for 12 months.
The only way to remove the restriction would be for your friend to have their financial institution cancel or reverse the chargeback.
All dispute inquires must be handled by the financial institution.
Otherwise, you'll need to make payments through top-up vouchers for 12 months.
For vouchers, you can check our partner stores using this link: https://www.publicmobile.ca/en/payment-voucher .
You can also purchase them online, but usually they're from 3rd party sellers, and will charge more, such as recharge.com .
I await your reply.
Regards,
C
