Not receiving incoming texts and calls, but able to send texts and make phone calls outgoing

[Rayray96]

I just recently transferred my number from Fido. I am connected to the 5G network and I'm able to send texts and make calls, but when anyone tries to call or text me back I am not receiving the texts or calls. I need help, my work is unable to reach me when needed and this is ruining my life.

[hTideGnow]

HI @Rayray96 

here is the link to Private message

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Rayray96]

Hey, where can I find private messages, I've literally never been on this website before.

[computergeek541]

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@Meow wrote:

OK. But what customer has to do to start receiving calls/sms?

Open a ticket? Call 'secret' porting number? Something else?

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A ticket should be opened.

[Meow]

OK. But what customer has to do to start receiving calls/sms?

Open a ticket? Call 'secret' porting number? Something else?

[computergeek541]

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@Meow wrote:

@computergeek541 Thank you. It is good to know there is No temp number.

But then, WHY customers can make a calls but not receive it? Please educate me (and the rest)!

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The number that was requetsed to be ported in is immediately assigned to the Public Mobile account even before porting has been completed.

[Meow]

@computergeek541 Thank you. It is good to know there is No temp number.

But then, WHY customers can make a calls but not receive it? Please educate me (and the rest)!

[computergeek541]

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@Meow wrote:

Fact YOU can call/sms is because you have TEMPORARY number. You will have to open a ticket and let port fixed.

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@Meow 

The above isn't correct.  When a customer requests that a number be ported in, that number immediately replaces any phone number that was already on the Public Mobile account.  It's true that customers with a failed ported can still making outgoing calls and send text messages, but at that point, there is no tempoary phone number.  Also, if number porting was requested duiring activation (not sure if it was in this case), there was never any temporary phone number.

[Handy1 · Accepted solution]

@Rayray96  No worries I’ll send you the porting team number private message , give them a call they can re trigger the port request for you 

[Meow]

Your porting Failed!

Fact YOU can call/sms is because you have TEMPORARY number. You will have to open a ticket and let port fixed.

[fixin]

@Rayray96 - This may be a porting issue, try your old Fido SIM card, if it still has service, go here for the porting number: Messages 

If there is No Service on the Fido SIM card try these things

• Reset network settings
• Restarting phone

If none work contact CS_Agent for further investigation:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages