Not receiving incoming calls and texts

[softech]

@Ky13  sent

[Ky13]

Can you please send me the number as well. I’m receiving text messages but no calls are coming through.   Thanks!

[Jem1988]

We're u able to resolve your issue? 

[softech]

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@IrisPM wrote:

I have the same issue. I transferred to Public Mobile from PC mobile on Dec. 18.

@IrisPM 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[IrisPM]

I have the same issue. I transferred to Public Mobile from PC mobile on Dec. 18.

I am unable to receive calls or texts but able to makes calls. Incoming calls seem to all go to my previous PC voicemail. Please help.

[Jem1988]

I didn't I'm calling them today 

[stevenanto]

Thats unfortunate, have you received a text when switching over?

[softech]

@Rambo08 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Jem1988]

Than it's a porting issue 

[Rambo08]

Yes earlier today

[Jem1988]

Same did you just transfer to public mobile?