cancel
Showing results for 
Search instead for 
Did you mean: 

Not receiving incoming calls and texts

Rambo08
Great Neighbour / Super Voisin
 
11 REPLIES 11

@Ky13  sent

Ky13
Great Neighbour / Super Voisin

Can you please send me the number as well. I’m receiving text messages but no calls are coming through.   Thanks!

Jem1988
Good Citizen / Bon Citoyen

We're u able to resolve your issue? 


@IrisPM wrote:

I have the same issue. I transferred to Public Mobile from PC mobile on Dec. 18.

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

IrisPM
Great Neighbour / Super Voisin

I have the same issue. I transferred to Public Mobile from PC mobile on Dec. 18.

I am unable to receive calls or texts but able to makes calls. Incoming calls seem to all go to my previous PC voicemail. Please help.

Jem1988
Good Citizen / Bon Citoyen

I didn't I'm calling them today 

stevenanto
Model Citizen / Citoyen Modèle

Thats unfortunate, have you received a text when switching over?

@Rambo08 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

Jem1988
Good Citizen / Bon Citoyen

Than it's a porting issue 

Rambo08
Great Neighbour / Super Voisin

Yes earlier today

Jem1988
Good Citizen / Bon Citoyen

Same did you just transfer to public mobile?

Need Help? Let's chat.