07-22-2024
11:42 AM
- last edited on
07-22-2024
11:44 AM
by
softech
Hello
my name is Leili Fallah and I placed my order 3the of July.
no SIM card is received yet
my email address is
***@***
07-22-2024 12:05 PM
Since the sim has not arrived yet you have other options if you want one sooner. Like going to a telus store and buy one for $10 or Amazon for $5. PM should credit you the cost of the sim. But I would contact them first and confirm that they will.
07-22-2024 11:45 AM
sim card delivery time is very unpredictable here. Usually no worse that 3 weeks
you can ask PM to check. Since you don't have service here yet, you cannot use Chatbot to open ticket, you need to message PM here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-22-2024 11:44 AM
Sim card delivery from PM online could be as many as 3 weeks
However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost