Not in service

[Sacepcion]

 Not sure which email i have use. I need my service back on..thanks sannie

[dust2dust]

Buy a voucher from a large selection of stores or online and enter them in through 611. Or use the real time payment method in a few stores. This will reactivate the account and regain services. Then you can take your time with agents to find your email address to login. In that meantime, check all of your inboxes for emails from here (not the community) and that will be your login email address.

[softech]

@Sacepcion   you tried Reset Password link there?  You can put in all possible email addresses you might have used  and see which one get the reset email from PM

if nothing work, since Chatbot didn't get you anywhere, please message PM Support directly

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Sacepcion]

Last month

[dust2dust]

What recording do you get when you dial 611? How long ago did you last pay?

[Sacepcion]

Not able to log in

[Handy1]

@Sacepcion @Here it is again bottom link in this post 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

[Sacepcion]

Not working

[Handy1]

@Sacepcion @Follow my bottom link (preferred choice ) on bottom of the page my first reply to you 

[Sacepcion]

someone can help me

[walker1]

@Sacepcion 

You'll have to get help with that from a Customer Support Agent.

Use the Chatbot Simon to get a service ticket started first.

[Handy1]

@Sacepcion @To change email you need agents help 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work