11-22-2019 09:40 PM - edited 01-05-2022 08:05 AM
11-25-2019 07:15 PM
Which country are you in while making the call?
AE_Collector
11-25-2019 07:06 PM
11-25-2019 06:52 PM
my munber to USA Florida 786 or
11-22-2019 11:03 PM - edited 11-22-2019 11:04 PM
@paulet wrote:Please note from this morning I dont had any access to my USA talk.
@paulet...which Public Mobile plan do you have ? Only the current $50 plan has Canada and US calling while you're in Canada.
You can also get one of the add-ons listed below to be able to call US while in Canada. Those add-on minutes don't expire until you use them...even if that takes several months or more.
11-22-2019 10:03 PM
Oh one more thing, does your plan include USA calling? I didn't consider that one. In that case you should definitely contact moderators to sort it out. In a meantime you can use textNow, you'll get free alternative number, your choice if it's American or Canadian with unlimited talk and text to both USA and Canada. If you restrict data it will use very little data we're talking about 1 meg daily
11-22-2019 09:51 PM - edited 11-22-2019 09:59 PM
To use is roaming you must be in usa. If you are in USA, can you please enable roaming and if it still doesn't work try selecting providers manually. Try att or I believe t mobile
I suspect that you got a wrong adon. If that is case, not all is lost you can contact moderators by clicking on the question mark and ask them to manually remove that adon and credit you the money so you can buy the proper one.
If I'm wrong and you actually got the long distance, can you check if you actually purchased it? It's a two step process, when you want to buy it it takes you to the payment section, after you put money on the account you have to go back and make the actual purchase.
If you did that and it's still not working, please contact moderatorsThey should be able to help
11-22-2019 09:44 PM - edited 11-22-2019 09:44 PM
@paulet wrote:Please note from this morning I dont had any access to my USA talk.
Which USA talk?
- calling from Canada to USA number?
- OR calling USA number while roaming in USA?