Not getting any texts or calls

[Jen25]

My number is not receiving or sending any texts. I can’t confirm my Eversafe ID with my phone number because I can’t get the confirmation code. 

[Handy1]

@Jen25  Also ensure in phone settings sim manager you have PM enabled as primary 

[Jen25]

I signed up for the eSIM. My phone shows Public Mobile as the service provider. I will try restarting my phone though, I didn’t do that yet. 

[Handy1]

@Jen25  No worries they will be able to help . So you can’t even make calls sounds like the sim needs to be re provisioned . If you have another phone you can test the SIM card in could force the SIM  re provision itself assuming you have physical SIM and not eSIM . Dose the sim even connect to public mobile and you have tried rebooting the phone ??

but 

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Jen25]

This hasn’t been working for me. It will only send as a text to confirm my number for my eversafe ID and it doesn’t give me the option to resend as an email. 

If I click resend enough times it just blanks out where the code is supposed to go 

 

[Chalupa_Batman]

Hi @Jen25 

If you can't get the code sent to your phone just yet, try sending it to your email to confirm. Here's how.

Can’t get the 6 digit 2FA code to your phone?

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********.  But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

Created by Chalupa Batman

[Jen25]

Thanks, I will try that.

[Handy1]

@Jen25  Then you can get support to help also just take a bit longer 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jen25]

I can’t make any calls. 

[Handy1]

@Jen25  Sound like porting issue will send you the port team number private message, give them a call and get it fixed 

check in box for number or use this link to it 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Sansan]

If you just ported over then the porting process was unsuccessful. I will send you the number check your messages by clicking your avatar and click inbox.

In addition if you have a computer then you can sign onto Public Mobile using the didn't receive code and send it to your email instead of your phone number.