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Not getting any service

Good Citizen / Bon Citoyen

I bought public mobile for my son. It worked first month. Although payment withdrawn from my card it's not working now. He can't sign in to get help from community because the account has to be verified by a code which he doesn't receive.


Good Citizen / Bon Citoyen

We solved the issue by removing and reinserting the SIM card. Hopefully this will help...

Great Neighbour / Super Voisin

I have the same issue. It's ridiculous. Utterly ridiculous. My account has to be verified by the stupid code and I can't receive it by text.  I am this close to canceling everything but I need to keep my phone number.

Model Citizen / Citoyen Modèle

@Naimedir Try to call 611 from the phone to see if the account is still active.  

You might need to contact the CS Agent to assist if the account is suspended.  

You can send an email directly to the CS Agent here.


Here is a help article about how to contact the CS Agent.

Mayor / Maire

@Naimedir  He needs to resume service first and then be able to log in 

Auto pay can fail


To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611  no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

if you need further assistance submit ticket 

  • while your already here and logged in the community


  • you can send a private message   To CS_Agents by clicking >>>>>>>>here.


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