Not accepting Visa Debit

[Riot2092]

I am helping my sister switch to Public Mobile, and everything has been going great up till payment, we put all the information from her Visa Debit and it keeps telling us

(We we're not able to process your payment. Make sure all information is correct or try again with a different card)

But my account accepts visa debit just fine. She called her bank and it's not on their end. We also are trying to transfer her old number. How do we fix this?

[Riot2092]

I tried the incognito mode and it worked! Thank you!

[softech · Accepted solution]

@Riot2092   Visa debit is definitely an acceptable payment method,  make sure it is issued by Canadian or US banks.

Try using Incognito mode and see if it works

If not, you might need to wait a full hour to try again

[Riot2092]

I've used my visa debit, to make  payments just fine before.

[Riot2092]

I was using a computer. I will have to try another browser. I even tried me card and it wasn't accepted. I hope to figure this out soon 

[zlocalize]

Make sure it's a credit card instead of  a Visa Debit card.

[Yummy]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.