Not able to make phone calls, or receive phone calls

[dagmardur]

When I dial a number, there is not dial tone, but it says "calling" and I don't get to connect. When I friend called me to test the connection, he said he got my voice mail right away, nor ringing. I am on 4G LTE. 3G is down and I can't connect to it. 

[SwiftWalrus]

It's clear that there's a fraction (however small it may be) that is affected by this latest update. From what I gather, the older phones are the ones which are more likely to be affected. No, we are not porting phone numbers. No, it's not our SIM cards. It's not a payment issue. There was some update on PM side that messed things up.

I think it's understood that we need a new phone in order to make use of PM's phone plan, unless a new fix comes in.

[Jeff41]

Data and texting work fine. But no send/receive calls. House but issue is the same out on the street.

[hTideGnow]

HI @Jeff41 

just that just voice calls with the problem or data as well?

you live in a house or apartment?  any different with the different part of the house?

[Jeff41]

I'm having the same problem. But I notice that if I walk 200 meters to the next street, the problem is solved. So I now assume the problem is with a service reduction of some sort with the Telus network.

[SwiftWalrus]

I am having the exact same issue. My mom is connected to my account and same thing. It's sad because PM never gave us this issue. On the other hand, customer service has been very prompt  and friendly.

[dagmardur]

I was typing an original message from scratch. Ok, I'll close all my windows, log out and log back in again. Thank you for trying to help me tonight. I appreciate that. 

[Handy1]

@dagmardur  I’ve had this before too , are you copy and pasting your message ? I find it happens to me when I do that . If I wait half hour it usually smoothes itself out . But you can also try to log out and try an again with new browser window . 

[dagmardur]

I get this message and don't really understand what that is. I've tried to send message several times in various ways and it keep getting the same message. There are no highlighted errors to be corrected. Please help. 

[dagmardur]

Yeah, it's getting too frustraing. My android is not compatible with VoLTE system. Thank you for sending it to me. Interesting idea, though. I'll see what PM does for me now, and will start looking into getting a deal with Koodo. 

[Handy1]

@dagmardur  Yea it’s tuff call , I mean it’s not worth the $10 savings if your having that many issues . On the other hand with the money you saved pick up phone that’s in the PM voLTE whitelist and you most likely would have this problem even old iPhone 8 seems to work great with PM for rural areas and roaming 

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

[dagmardur]

Agreed. Yes, I've had issues with PM almost every month since I signed up. Not very reliable, I am finding out. They say they operate on Telus network, but ony recently I learned, that only one frequency is available to my android with them on 3 G and maybe 3 on 4G LTE. I find that strange. Maybe that's what's been causing frequent loss of services. Maybe saving $10/month isn't worth it any more, I am thinking. 

[dagmardur]

I agree. I was with Koodo before for 6 years and never had issues that I've been experiencing with PM. I don't understsand why. It seems PM only let you tap into certain frequences, that may not be sufficient. 

[dagmardur]

Sorry, to hear that. I had this issue before, including a complete outage of all services several times with PM in the past 5 months. It's getting frustrating, at this point. I am just writing back and forth with CA Rep. Send them an email. 

[Jeff41]

Having the same issue.

[hTideGnow · Accepted solution]

hi @dagmardur Koodo actually use the same network as PM, using Bell and Telus tower 

But they have better service for sure.

[Handy1]

@dagmardur  Yea it’s frustrating I have many dropped calls with PM not Telus and yet  Koodo Telus and PM all same network go figure 

[dagmardur]

Thank you. I had this issue and a complete outage a few times with PM since I joined them. Maybe, I should switch to Koodo or someone else with a more reliable services. 

[Handy1]

@dagmardur  Maybe ask support to refresh your account see if that helps then I’m outta suggestions my friend 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dagmardur]

I joined PM this May. So it's a fairly new SIM and a new number. I used it only in my current device. 

[Handy1]

@dagmardur   Have you had same sim for a while now and switched it out and into many different devices ? If so Might wanna try a new SIM card can buy one from Amazon $4.99 there right now . 

just sim swap number in your account @dagmardur  like this 

SIM  SWAPPING  profile tabs

[dagmardur]

no reports for my city

[dagmardur]

No new activation. Yes, data works. I changed to 3G, and I have no service there, only on 4G LTE. I don't have any other phone handy to try it. 

[Handy1]

@dagmardur  

Outage map in your area:

https://istheservicedowncanada.com/

[dagmardur]

I did all of that. I don't have another phone handy here. No, I didn't port the number over. My services  went down last week 2 for a day, then CS Agent restored them for me. 4 days later, I am having issues again. 

[hTideGnow]

hi @dagmardur new activation? data works?did you try Reset all networks? Try changing network mode to 3G as well 

Maybe try your sim in another phone as well

if same, ask PM to refresh your account 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@dagmardur  Try to reboot the phone if you haven’t already , or reset network settings . Can you try the sim in another phone ? And did you just join PM and try to port number over ?