Wednesday
When I dial a number, there is not dial tone, but it says "calling" and I don't get to connect. When I friend called me to test the connection, he said he got my voice mail right away, nor ringing. I am on 4G LTE. 3G is down and I can't connect to it.
Solved! Go to Solution.
10 hours ago
Same here. Issue seems to be resolved. The time line is suspiciously identical to me. Hopefully Telus keeps this fixed.
12 hours ago
I had the same issue since Thursday. No send/receive calls. But this morning my phone is working normally again without me doing anything to it. So I tried making 10 calls and receiving some calls. All good. I guess Telus network issue?
yesterday
It's clear that there's a fraction (however small it may be) that is affected by this latest update. From what I gather, the older phones are the ones which are more likely to be affected. No, we are not porting phone numbers. No, it's not our SIM cards. It's not a payment issue. There was some update on PM side that messed things up.
I think it's understood that we need a new phone in order to make use of PM's phone plan, unless a new fix comes in.
Thursday
Data and texting work fine. But no send/receive calls. House but issue is the same out on the street.
Thursday
HI @Jeff41
just that just voice calls with the problem or data as well?
you live in a house or apartment? any different with the different part of the house?
Thursday
I'm having the same problem. But I notice that if I walk 200 meters to the next street, the problem is solved. So I now assume the problem is with a service reduction of some sort with the Telus network.
Thursday
I am having the exact same issue. My mom is connected to my account and same thing. It's sad because PM never gave us this issue. On the other hand, customer service has been very prompt and friendly.
Wednesday
I was typing an original message from scratch. Ok, I'll close all my windows, log out and log back in again. Thank you for trying to help me tonight. I appreciate that.
Wednesday
@dagmardur I’ve had this before too , are you copy and pasting your message ? I find it happens to me when I do that . If I wait half hour it usually smoothes itself out . But you can also try to log out and try an again with new browser window .
Wednesday
I get this message and don't really understand what that is. I've tried to send message several times in various ways and it keep getting the same message. There are no highlighted errors to be corrected. Please help.
Wednesday
Yeah, it's getting too frustraing. My android is not compatible with VoLTE system. Thank you for sending it to me. Interesting idea, though. I'll see what PM does for me now, and will start looking into getting a deal with Koodo.
Wednesday
@dagmardur Yea it’s tuff call , I mean it’s not worth the $10 savings if your having that many issues . On the other hand with the money you saved pick up phone that’s in the PM voLTE whitelist and you most likely would have this problem even old iPhone 8 seems to work great with PM for rural areas and roaming
VoLTE white list
Wednesday
Agreed. Yes, I've had issues with PM almost every month since I signed up. Not very reliable, I am finding out. They say they operate on Telus network, but ony recently I learned, that only one frequency is available to my android with them on 3 G and maybe 3 on 4G LTE. I find that strange. Maybe that's what's been causing frequent loss of services. Maybe saving $10/month isn't worth it any more, I am thinking.
Wednesday
I agree. I was with Koodo before for 6 years and never had issues that I've been experiencing with PM. I don't understsand why. It seems PM only let you tap into certain frequences, that may not be sufficient.
Wednesday
Sorry, to hear that. I had this issue before, including a complete outage of all services several times with PM in the past 5 months. It's getting frustrating, at this point. I am just writing back and forth with CA Rep. Send them an email.
Wednesday
Having the same issue.
Wednesday
hi @dagmardur Koodo actually use the same network as PM, using Bell and Telus tower
But they have better service for sure.
Wednesday
@dagmardur Yea it’s frustrating I have many dropped calls with PM not Telus and yet Koodo Telus and PM all same network go figure
Wednesday
Thank you. I had this issue and a complete outage a few times with PM since I joined them. Maybe, I should switch to Koodo or someone else with a more reliable services.
Wednesday
@dagmardur Maybe ask support to refresh your account see if that helps then I’m outta suggestions my friend
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Wednesday
I joined PM this May. So it's a fairly new SIM and a new number. I used it only in my current device.
Wednesday - last edited Wednesday
@dagmardur Have you had same sim for a while now and switched it out and into many different devices ? If so Might wanna try a new SIM card can buy one from Amazon $4.99 there right now .
just sim swap number in your account @dagmardur like this
SIM SWAPPING profile tabs
Wednesday
no reports for my city
Wednesday
No new activation. Yes, data works. I changed to 3G, and I have no service there, only on 4G LTE. I don't have any other phone handy to try it.
Wednesday
Wednesday
I did all of that. I don't have another phone handy here. No, I didn't port the number over. My services went down last week 2 for a day, then CS Agent restored them for me. 4 days later, I am having issues again.
Wednesday
hi @dagmardur new activation? data works?did you try Reset all networks? Try changing network mode to 3G as well
Maybe try your sim in another phone as well
if same, ask PM to refresh your account
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Wednesday
@dagmardur Try to reboot the phone if you haven’t already , or reset network settings . Can you try the sim in another phone ? And did you just join PM and try to port number over ?