Not able to make or receive calls

[Cardy]

Does anybody else have this issue?

[hairbag1]

@Cardy...

good to hear it;s working again. So what did you do to get it going ?

[Cardy]

Thank you all for your tips and suggestions.  It is working now. 😊

[Cardy]

Thanks.  It is working now.  I appreciate all the helpful tips and comments.

[NDesai]

@Cardy Seems like you have done all the basic troubleshooting. If incoming/outgoing calls are still not working, you might wanna reach out to PM CS_Agent. 

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Cardy]

Thanks. Tried data without wifi and texts are okay, no calls though.

[Cardy]

Thanks. Texts are working and Internet too, just not incoming or outgoing calls. Calls were working fine this morning then stopped late afternoon.

[Cardy]

Thank you, yes I did all that, however it did not solve this issue.

[hairbag1]

Is text / data still function properly...(not on wifi) ?

[Yummy]

When did you signed up with PM?

Did you port your number?

Were you Ever able to make and receive calls?

How about other services? SMS/Internet? Do they work?

[JK8]

@Cardy 

Are you a new customer?

Have you tried rebooting, resetting network settings, or resetting your SIM card? Is your account Active?