Not able to make or receive calls.

[Ddasler]

For 2 days my husband and myself have not been able to make or receive calls. We have data and can still use the internet. I can’t even call *611. What do we do? 

[Alexandf]

@Ddasler 

open ticket with PM support and ask them to fix it,

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

[BKNS27]

@Ddasler 

There could be an outage in your area. Check the outage map:

https://istheservicedowncanada.com/status/telus/map 

[hairbag1]

Let us know what general area you're in...maybe there's a local network outage we can identify for you.

[CountyDownIeUk]

Log into your My Accounts. What is the status of each account. Active??

Reboot both phones. 

Are you trying both from a dead spot by any chance? Try a different location.