Community

wraymond · ‎12-29-2022

Hello,

I would like to go in my account to get the details of my bill, account number etc.. but my password is not working and i'm not able to reset it.

Can you help me please ?

Thanks

BKNS27 · ‎12-29-2022

Try clearing the cache, cookie and go incognito before login and have the 2FA code sent by text to your phone.

softech · ‎12-29-2022

@wraymond you tried reset and did not work?

If that is the case, open a ticket with PM Support using Chatbot and they can help with that

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Not able to access my account or reset my password